Publications

Aftermarket is an important source of revenue for many companies.

Aftermarket is an important source of revenue for many companies. After-market revenues come from repair and maintenance of parts and service. Aftermarket revenue contribution to OEMs varies between 30-50% and is also highly profitable, as the gross margins vary between 35-50%. However, many companies loose revenues due to ineffective deployment of resources, both products and people. In this paper, Browne & Mohan consultants share the approach to aftermarket audit to uncover current cost structures, service and customer engagement process and insights to improve the operations.

Performance measurement systems for Startups and Scaling ups

Startups and scaling up companies require measurement systems that act as guide post to direct investments and activities. They also need performance measurement system that can integrates multi-functional goals to common goals across various levels. In this publication, Browne & Mohan consultants present a performance measurement system designed to meet the requirements of startups and scaling ups.

Manage Successful CRM adoption: MACE framework

CRM adoption in many companies do not yield intended benefits as it is managed as a IT roll out and not as a transformational project involving changes in process, procedures, ownership and measures…

Management During Lean Times

Companies of all sizes are finding the current economic environment challenging. Business growth is slow or almost stagnated …

Strategies for companies to build and sell

Profitability and predictability are strategic levers of companies built to sell.….

How big is your aftermarket service: are you prepared to cash on after sales

OEMs and their dealers across different verticals like automotive, construction equipment, can benefit from uncovering the inefficiencies in their aftermarket operations…

After market service maturity: assess where does your company stand

The maturity model is a useful framework for all OEMs, their dealers across industries such as heavy equipments, Automotive, Electrical, Lifts where post-sale support exists…

Financial Restructuring of SMEs

Organisations to run effective, need to make sure there is a balance between the set objectives and the funds required to meet those objectives…

Performance Measurement in NGOs

Performance measurement on-government organizations are important In order to align the activities with their objectives …